Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Product Purchase and Shipment
All of our computer products are second user refurbished products, unless otherwise stated. As a result there may be some slight signs of wear and tear, such as minor scratch marks on exterior casing etc. We do NOT sell refurbished computers, laptops, tablets, monitors or phones which have obvious or heavy signs of damage or usage, such as large scuffs, scratches or cracks on exterior casing, or pressure marks and excessive blemishes on LCD screens.
We may occasionally offer refurbished computer products which have more significant damage than is usual. This will be clearly pointed out in the description and a price reduction will figure as a result. The same principal applies to new items listed for sale.
All of our refurbished computer products are despatched via a signed for courier service. At checkout you will be given the option to select the most appropriate courier service for your needs. Deliveries will take place between 8:30am and 6:00pm Monday to Friday. A signature will be required upon delivery of the item. In the event of no one being available to sign for the item, a calling card will be left to notify you of an attempted delivery. The customer will then be required to contact their local depot to arrange for either a re-delivery or collection from the depot in person.
In the unlikely event you are not 100% satisfied with your purchase you have 14 days from the date of delivery to request a return.
To request a return, contact us by email firstname.lastname@example.org or call 0118 956 9000, quoting your original order number and we will provide you with a Returns Authorization number along with our returns address.
Please ensure that the Returns Authorization number is written clearly on the outside of the box when returning your order and that it arrives with us no more than 14 days after we have issued a returns number.
The goods must be returned in the original packaging with all originally supplied equipment and accessories. You are responsible for ensuring the goods are returned securely and we will not refund any carriage charges associated with your return
Please allow 14 days from when we receive your returned goods to obtain your refund. All refunds will be credited to the original payment card or account used. Any carriage charges incurred on your original delivery will not be refunded.
Refunds will not be issued if:
- You notify us of your intention to cancel your order more than 14 days after delivery.
- The goods are not accompanied by a returns number.
- The goods are returned in a different condition to that when delivered
- The goods arrive back with us more than 14 days after the Returns number issue date.
Please notify us as soon as you become aware that an item you have purchased from us has developed a fault. All devices we sell include our own warranty. See our Warranty section for more information on how to raise a warranty support request.
All used equipment that we sell is covered by a return to base warranty, this is typically 6 months in length. Your warranty starts on the date your order is despatched, as listed on the accompanying dispatch note.
Should you experience a problem with your device, firstly familiarise yourself with the terms and conditions of warranty (below). If you believe the issue you are facing is covered please contact us in the first instance by email at email@example.com.
Please have as much information about your problem to hand before submitting a support request, including the serial number of the covered equipment, your order number, or our invoice number.
Once we have received your support request, we will use all reasonable endeavours to begin technical support within 4 to 8 working hours and will contact you via phone and email.
TERMS AND CONDITIONS are available on our Warranty Page.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered as per the selected courier service without undue delay.
1.17 Orders will typically be delivered the next working day after dispatch. You will receive email notification when your order dispatches. Whilst every effort is made to ensure your order arrives the next working day after dispatch, our couriers may encounter factors outside their control such as severe weather and traffic disruption which may delay deliveries.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The £10 voucher code provided when subscribing to our Newsletter is subject to the following terms
1.26 One voucher code is issued per person and can only be used once
1.27 Available to new customers only, not available to those who have already placed orders with us.
1.28 We reserve the right to monitor billing and shipping address. Users found to registering multiple email addresses will have their voucher codes terminated.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.